Frequently Asked Questions


Who can I contact if I’m having trouble registering or logging in/editing my participant centre?
For all inquiries, please contact Sandra Keeley, Manager, Community Engagement and Events at North York General Foundation at:
Tel: 416-756-6659

Can I register on race day?
Yes you can! Day-of registration opens 7:00 AM and will close at 8:30 AM.

I can no longer participate in the event. What can I do?
We’re sorry that you won’t be able to participate. All registrations are non-refundable and non-transferable.

Can I register more than one person at a time?
Yes, at the end of the individual registration process, you have the option to “Add Another Participant”. This allows you to register another family member/friend and pay for your collective registrations at the end of the process. Please keep in mind that if you would like each individual to have access to their own fundraising page, must register each individual with their own email address. You may also be required to request a ‘password reset’ for those extra registrants as the system does not ask for their individual passwords at the time you are registering. This is done easily under the “Sign In” feature in the top right hand corner of the site navigation.

Can the Team Captain of a team be changed after the team is formed?
Yes, as long as the new captain is already registered as a participant on the team. Simply email the Foundation and we are happy to make that change at:

Can I be added to a team if I have already registered as an individual?
Yes, simply email the Foundation and we are happy to make that change at:

Can I form a team if I have already registered as an individual?
Yes, simply email the Foundation and we are happy to make that change at:


Where is the location?
The 5K, Kids Fun Run, and Garden Walk will be held on the NYGH Campus and on the surrounding Betty Sutherland Trail, a paved path in the ravine system behind NYGH.

Is this event timed?
The 5K run and walk will be chip-timed. Racers can get their personal results shortly after the event here. The Garden Walk and Kids Fun Run will not be timed.

Where do I pick up my bib/race pack?
You can pick up your Race Kit at - North York General Hospital 4001 Leslie Street, Toronto, ON, M2K 1E1 - in the Nanji Academic Centre, Auditoriums 2 & 3 (located on the ground floor by the Steinberg Family Tower Information Desk) on the following days:

Can a friend pick up my bib/race pack for me?
Yes, if they bring your registration number, they can pick up your pack.

Where can I park?
Parking is FREE for all participants - don’t forget to bring your parking voucher, which will be included in your Race Kit. Regular parking will be available for all other attendees in the Main Entrance Visitors’ Parking lot. Additional parking options are available nearby. If you can, we encourage you to take public transit to avoid congestion on race day. To plan your specific trip, see the TTC Trip Planner.

Are spectators allowed to see me run? Yes!
We welcome and encourage as many spectators as you want to join you! There will be lots of activity before and after the race for people to enjoy!

Does everyone receive a medal?
Yes, everyone who participates will receive a medal.


Where is the start line and finish line?
The start and finish lines are located behind the hospital next to the Healing Gardens. On race day, marshals will be available to help lead participants and supporters to the start and finish lines.

What is the route like?
We are very excited about our route, which includes pathways and trails around the NYGH campus, without the use of any roads. Please be sure to follow the marshals, who will be on course to help you navigate your way through the system. There will be two-way traffic on the course, so please stick to the right side at all times.

Are dogs allowed?
No dogs are allowed on the course, or at the event.

Will there be water on course?
Yes, there will be manned water stations throughout the course.

Will there be port-a-potties?
Yes, there will be port-a-potties available.


What do the funds from the race support?
Funds raised through Rally in the Ravine help support the hospital’s most urgent needs, helping to ensure that NYGH has the most up-to-date equipment and clinical spaces to care for patients. Garden Walk participants also have the option to designate their funds to the orthopaediacs program (as in past years with OrthoWalk).

Will people who sponsor me receive a charitable tax receipt?
Yes! All online donors will receive a tax receipt and offline donations over $20 have the option to as well (make sure to indicate on the form). Please ensure that your sponsors are inputting their full name, address, postal code and email address to ensure they receive their charitable tax receipt.

Is North York General Foundation a registered Canadian Charity?
Yes. Our Charitable Registration Number is: #888751245 RR0001. For more information please see:

Where can I mail/drop off cash or cheque pledges?
You can mail your offline donations with accompanying form into the Foundation prior to September 21, 2018 for us to confirm at: North York General Foundation, 4001 Leslie Street, Toronto, ON M2K 1E1

You can also drop off your offline donations (with form) before noon on September 28th to our Foundation Offices at 4001 Leslie Street. We are located on the 1st Floor of the Steinberg Family Tower. After that time, please bring your offline donations with you on the day of the event. Any offline donations received on the day of the event, but not previously logged as a gift in your Participant Centre may not be counted as part of your fundraising total on event day where we announce the top fundraising team and top individual fundraiser.

Where can I find an Offline donation form?
Donation forms can be downloaded HERE. They can also be found in your Participant Centre. Please log all offline gifts onto this form AND ensure you enter those gifts in your Participant Centre as “offline gifts”. They will be added to your personal fundraising thermometer but not made part of the event total until the donation is received and confirmed by the Foundation.

Does the Foundation accept corporate matching donations?
Yes, in fact we encourage you to inquire with your workplace as to whether they offer this option.


Are there any tools available to help me fundraise?
Of course! We have provided you pre-written messages in your Participant Centre to help with outreach. Use ‘as is’ or edit to fit your style as you connect with your family, friends, neighbours or colleagues via email, or social media.

Will there be any fundraising prizes awarded?
Yes, prizes will be awarded to the top individual fundraiser, as well as the top fundraising teams in the following categories:


When will the Foundation send out tax receipts for Rally in the Ravine donations?
If you donate online you will receive an electronic tax receipt within 30 minutes. Offline donations will receive a tax receipt after the event.

I made an online donation and I cannot open my tax receipt. Why is this?
Electronic tax receipts are sent in PDF format. If you do not have software that will open a PDF, you will need to download it to open the receipt.

If I make a donation to my team, will I receive a tax receipt?
Yes. You will receive a tax receipt. However, making a team donation will not count towards your personal Fundraising Goal.

If I make a donation to myself, will I receive a tax receipt?


How do I register a fundraising team?
A fast and easy way to register a team is by registering to fundraise online. Select “Start a New Team” on the Run Registration page and proceed with the registration process.

How do I join a fundraising team?
You can join a team online by selecting the Join a Team on the Registration page.

How many people do I need to have an official fundraising team?
You can have as few as two people to form a fundraising team.